{"id":295,"date":"2025-07-11T16:35:09","date_gmt":"2025-07-11T16:35:09","guid":{"rendered":"https:\/\/intellia.md\/?page_id=295"},"modified":"2026-01-30T16:23:18","modified_gmt":"2026-01-30T16:23:18","slug":"support-warranty","status":"publish","type":"page","link":"https:\/\/intellia.md\/index.php\/support-warranty\/","title":{"rendered":"Warranty and Support"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-ce959500 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-ab6afce6\"><h1 class=\"uagb-heading-text\">Warranty and Support<\/h1><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-1 wp-block-paragraph\" style=\"color:#64748b\">All Intellia EHR lifetime licenses come with a <strong>12-month warranty<\/strong> <strong>period<\/strong>, during which any identified defects or system issues will be resolved free of charge. This ensures stability and confidence in the platform from the moment of deployment.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-2 wp-block-paragraph\" style=\"color:#64748b\">In addition to warranty coverage, we offer optional adaptive maintenance services, ideal for clients who require customizations to align the EHR system with their specific processes, workflows, or national regulations. Adaptive maintenance allows for continuous improvement and tailoring of the solution.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-3 wp-block-paragraph\" style=\"color:#64748b\">These services are available through monthly subscription plans, with fees based on the number of development hours included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color has-medium-font-size wp-elements-4\" style=\"color:#5a6b9e\"><strong>USD 1,750\/month<\/strong> \u2013 up to 25 man-hours\/month<\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-medium-font-size wp-elements-5\" style=\"color:#5a6b9e\"><strong>USD 3,600\/month<\/strong> \u2013 up to 60 man-hours\/month<\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-medium-font-size wp-elements-6\" style=\"color:#5a6b9e\"><strong>USD 6,000\/month<\/strong> \u2013 up to 120 man-hours\/month<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-7 wp-block-paragraph\" style=\"color:#64748b\">Prices apply with the condition of a 12-month contract.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f35afad0\">\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-8 wp-block-paragraph\" style=\"color:#64748b\">Additionally, Intellia offers system administration services\u2014which include tasks such as access control setup, backups and performance monitoring\u2014for an extra USD 300.00\/month.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-9 wp-block-paragraph\" style=\"color:#64748b\">This combined approach allows healthcare institutions to keep their EHR both operational and continuously adapted to their needs, without the overhead of in-house development or administration. The Intellia team is committed to providing ongoing technical support and is ready to work closely with you to ensure optimal performance and alignment with your goals.<\/p>\n<\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-10 wp-block-paragraph\" style=\"color:#5a6b9e\">Feel free to ask a question and learn more about warranty and support.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-63375db1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/intellia.md\/index.php\/ask-question\" style=\"background-color:#e77622;padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\" target=\"_blank\" rel=\"noreferrer noopener\">Ask question<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Warranty and Support All Intellia EHR lifetime licenses come with a 12-month warranty period, during which any identified defects or system issues will be resolved free of charge. This ensures stability and confidence in the platform from the moment of deployment. In addition to warranty coverage, we offer optional adaptive maintenance services, ideal for clients [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"centered","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"off","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-295","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty and Support - Intellia Electronic Health Record<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/intellia.md\/index.php\/support-warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty and Support - Intellia Electronic Health Record\" \/>\n<meta property=\"og:description\" content=\"Warranty and Support All Intellia EHR lifetime licenses come with a 12-month warranty period, during which any identified defects or system issues will be resolved free of charge. 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